Welcome to the PLMA Global Help Center

Thank you for consulting the PLMA Global Help Center. Here you can find information relevant to your participation in our Online Private Label Trade Show taking place March 28 – 31. See the link further below for technical requirements and additional assistance.

Show Schedule and Information:

March 28 is a Preview Day for buyers and other visitors. On this day, visitors can preview the online booths of all exhibitors. The platform allows visitors to tag preferred exhibitors, schedule appointments with them, as well as invite colleagues to meetings once confirmed. Exhibitors may log in on March 28 also to begin accepting appointment requests. Exhibitors should reply to meeting requests as well as to any e-mail messages in a timely manner.

March 29 – 31 is when meetings can be held and our exclusive PLMA Live! video presentations for this event will begin broadcasting. PLMA Global will have worldwide participation, therefore the Show platform will be open 24 hours each day. Exhibitor personnel are expected to coordinate their schedules to staff their online booth during their own normal business hours through the show. The platform will remain open to all exhibitors and visitors until June 30.

Login Help:

Participants that are already registered for PLMA Global and are having login difficulties, please click on the ‘Forgot your Password?’ link located directly above the LOG IN button on the PLMA Global main page. Then follow the ‘reset password’ instructions to receive new login credentials by e-mail. Such e-mails will be sent from noreply@plma.com, please be sure to also check your spam or junk e-mail folders for incoming e-mail messages.

If you are not yet registered for PLMA Global and would like to visit, please proceed to Visitor Registration. For more show information, please consult our PLMA.com home page and Frequently Asked Questions there.

Technical Cheat Sheet:

Be sure the computer you are using to participate in PLMA Global has Google Chrome set as its default browser and that you are using Chrome to access the site. Upon entering the Online Show, Chrome will ask you to allow permissions for the browser to access your video camera, microphone, location, and settings as well as provide notifications during your participation in PLMA Global. It’s imperative you give these permissions in order for your computer and browser to utilize all the platform tools, to enhance your Online Show experience and avoid technical challenges. If you did not see the permissions notification, then please go to Chrome’s Site Settings under Security and Privacy and allow for these permissions noted above.

To review all platform requirements as well as testing your computer equipment, please see our PLMA Global Technical Information.

Trade Show participants and registrants who have any questions about the platform or require additional assistance, please reach out to your appropriate PLMA Office and Department listed below. During show days you can go to the Platform Help Center to access immediate Online Chat Support:

Contact Information for PLMA International Council Office (Amsterdam, The Netherlands; GMT+1)

Contact Information for PLMA Headquarters Office (New York, U.S.A.; GMT-4)

  • Exhibitor Relations, call +1 212 972 3131, then dial ext. 1238 or e-mail tradeshow@plma.com.
  • For Visitor or General inquiries, call + 1 212 972 3131, contact ext. 1269 or e-mail visitors@plma.com.

Technical and operational questions can be sent to operations@plma.com.